EverFocus Electronics Corporation LIMITED WARRANTY
EverFocus Electronics Corporation ("EverFocus") will repair or replace, at no charge to the purchaser, any merchandise found to be defective in material or workmanship, for the following period of time, from the date of shipment from EverFocus. Based on the RMA policy, products with the defective rate of AQL, major 1.0 (major parts defective rate under 1.0%), minor 4.0 (minor parts defective rate under 4.0%) will be handled by RMA.
| Product Category; | Warranty Period (Parts and Labor) |
| DVRs | 3 years |
| Fixed Cameras | 5 years |
| IR Cameras | 3 years |
| Access Control Products | 2 years |
| PTZ Cameras | 1 year |
| Network Cameras | 3 years |
| Video Servers | 3 years |
| Quads & Processors | 3 years |
| Hard Drives | 3 years |
| Monitors | 1 year |
| Lenses And Accessories | 1 year |
| HDcctv DVRs | 3 year |
| HDcctv Cameras | 2 year |
| HDcctv Accessories | 1 year |
All products sent back to EverFocus require a pre-approved Return Merchandise Authorization (RMA) number through agent or distributor. Shipments without an RMA number marked clearly on the outer packaging will be refused. For warranty repairs, Purchaser will return the defective Product, freight prepaid to EverFocus. The product to be repaired is to be returned in either its original carton or a similar package affording an equal degree of protection. EverFocus will return the repaired Product freight prepaid to Purchaser via ground shipping. After the applicable warranty period, Purchaser must pay all labor and/or parts charges.
1. Dead On Arrival (DOA) Exchanges:
Authorized EverFocus distributors may offer DOA exchange for any defective product for a period of 90 days from shipment from the factory. Distributors must make exchange from in-stock items. No rush orders will be approved for DOA exchanges.2. DOA Sales Return:
An RMA number is required for all sales return. Full credit will be issued for items delivered within 180 days if in original condition and packaging. All returns will be evaluated upon return and additional fees may be charged based on the condition of products.3. Notification of Claims: Warranty Service:
If Purchaser believes that the Product is defective in material or workmanship, then written notice with an explanation of the claim shall be given promptly by Purchaser to EverFocus. All claims for warranty must be made within the warranty period. If after investigation EverFocus determines that the reported problem was not covered by the warranty, Purchaser shall pay EverFocus the cost of the investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall extend the warranty period as to the entire Product.4. Exceptions to Limited Warranty:
EverFocus shall have no liability or obligation to Purchaser with respect to any Product requiring service during the warranty period which is subjected to any of the following: abuse, improper use; negligence, accident, modification, failure of the end-user to follow the operation procedures outlined in the user’s manual, failure of the end-user to follow the maintenance procedures in the service manual for the Product where a schedule is specified for replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by non-qualified personnel; operation of the Product outside of the published environmental and electrical parameters, or if such Product’s original identification (trademark, serial number) markings have been defaced, altered, or removed. EverFocus excludes used Products which have not been sold by EverFocus to the Purchaser.5. Proof of Purchase:
The Purchasers dated bill of sale must be retained to establish warranty eligibility. Warranty period will be determined based on product serial number.Disclaimer of Warranty
Except for the foregoing warranties, EverFocus hereby disclaims and excludes all other warranties, express or implied, including, but not limited to any and/or all implied warranties of merchantability, fitness for a particular purpose and/or any warranty with regard to any claim of infringement that may be provided in section 2-312(3) of the uniform commercial code and/or in any other comparable STTE statue. EverFocus hereby disclaims any representations or warranty that the product is compatible with any combination of non-EverFocus product's purchaser may choose to connect to the product.
Limitation on Liability
The liability of EverFocus, if any, and purchaser's sole and exclusive remedy for damages for any claim of any kind whatsoever, regardless of the legal theory and whether arising in tort or contract, shall not be greater than the actual purchase price of the product with respect to which such claim is made. In no event shall EverFocus be liable to purchaser for any special, indirect, incidental, or consequential damages or labor costs of any kind including, but not limited to, compensation, reimbursement or damages on account of the loss of present or prospective profits or for any other reason whatsoever.
This website warranty content only cover following area:
Latin America / East Europe / Middle East and Africa / New Zealand and Australia / South Asia / South East Asia
/ Taiwan ( for detail country list , please contact your distributor )
Effective –July 1, 2011
| 諮詢服務 |
問題咨詢/技術支援 |
| 廠商對帳服務 |
| 為提供與本公司往來的廠商一更加快速查詢帳務明細的服務，從91年12月1日起，慧友電子將不再以傳真方式來寄發廠商對帳明細單，改以由本系統來查詢個別廠商的對帳明細。 請各廠商使用本公司財務電子郵件信箱nancy@everfocus.com.tw 詢問登入之使用者代號、初始密碼及使用方法。( 煩請您註明貴公司之寶號與聯絡人資料於電子郵件中, 以方便作業與回覆) |
