| Corporate Headquarter Technical Support |
Go to On line Help
Or you can e-mail to :
ts@everfocus.com.tw
Our helpful Tech Support team is available:
Monday through Friday, 9:00AM to 5:00PM (Pacific Standard Time)
Phone Number: (02)26982334 ext 119
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EverFocus Electronics
Corporation
LIMITED WARRANTY
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This website warranty content only cover
following area:
Latin America / East Europe / Middle East and
Africa / New Zealand and Australia / South
Asia / South East Asia
/ Taiwan ( for detail country list , please
contact your distributor )
EverFocus Electronics Corporation ("EverFocus")
will repair or replace, at no charge to the
purchaser, any merchandise found to be
defective in material or workmanship, for the
following period of time, from the date of
shipment from EverFocus:
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Product Category |
Warranty Period (Parts and Labor) |
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DVRs |
3 years |
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Fixed Cameras |
5 years |
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IP Cameras |
2 years |
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IR Cameras |
3 years |
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Access Control Products |
2 years |
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PTZ Cameras |
1 year |
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Quads & Processors |
3 years |
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Hard Drives |
3 years |
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Monitors |
1 year |
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Lenses And Accessories |
1 year |
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All products sent back to
EverFocus require a pre-approved Return
Merchandise Authorization (RMA) number through
agent or distributor. Shipments without an RMA
number marked clearly on the outer packaging
will be refused. For warranty repairs,
Purchaser will return the defective Product,
freight prepaid to EverFocus. The product to
be repaired is to be returned in either its
original carton or a similar package affording
an equal degree of protection. EverFocus will
return the repaired Product freight prepaid to
Purchaser via ground shipping. After the
applicable warranty period, Purchaser must pay
all labor and/or parts charges.
1. Dead On Arrival (DOA)
Exchanges:
Authorized EverFocus
distributors may offer DOA exchange for any
defective product for a period of 90 days from
shipment from the factory. Distributors must
make exchange from in-stock items. No rush
orders will be approved for DOA exchanges.
2. DOA Sales Return:
An RMA number is required for
all sales return. Full credit will be issued
for items delivered within 180 days if in
original condition and packaging. All returns
will be evaluated upon return and additional
fees may be charged based on the condition of
products.
3. Notification of Claims:
Warranty Service: If Purchaser
believes that the Product is defective in
material or workmanship, then written notice
with an explanation of the claim shall be
given promptly by Purchaser to EverFocus. All
claims for warranty must be made within the
warranty period. If after investigation
EverFocus determines that the reported problem
was not covered by the warranty, Purchaser
shall pay EverFocus the cost of the
investigating the problem at its then
prevailing per incident billable rate. No
repair or replacement of any Product or part
thereof shall extend the warranty period as to
the entire Product.
4. Exceptions to Limited
Warranty:
EverFocus shall have no
liability or obligation to Purchaser with
respect to any Product requiring service
during the warranty period which is subjected
to any of the following: abuse, improper use;
negligence, accident, modification, failure of
the end-user to follow the operation
procedures outlined in the user’s manual,
failure of the end-user to follow the
maintenance procedures in the service manual
for the Product where a schedule is specified
for replacement or maintenance or cleaning of
certain parts (based on usage) and the
end-user has failed to follow such schedule;
attempted repair by non-qualified personnel;
operation of the Product outside of the
published environmental and electrical
parameters, or if such Product’s original
identification (trademark, serial number)
markings have been defaced, altered, or
removed. EverFocus excludes used Products
which have not been sold by EverFocus to the
Purchaser.
5. Proof of Purchase:
The Purchasers dated bill of sale must be
retained to establish warranty eligibility.
Warranty period will be determined based on
product serial number. |
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Disclaimer of Warranty
Except for the foregoing warranties, EverFocus
hereby disclaims and excludes all other
warranties, express or implied, including, but
not limited to any and/or all implied
warranties of merchantability, fitness for a
particular purpose and/or any warranty with
regard to any claim of infringement that may
be provided in section 2-312(3) of the uniform
commercial code and/or in any other comparable
STTE statue. EverFocus hereby disclaims any
representations or warranty that the product
is compatible with any combination of non-EverFocus
product's purchaser may choose to connect to
the product.
Limitation on Liability
The liability of EverFocus, if any, and
purchaser's sole and exclusive remedy for
damages for any claim of any kind whatsoever,
regardless of the legal theory and whether
arising in tort or contract, shall not be
greater than the actual purchase price of the
product with respect to which such claim is
made. In no event shall EverFocus be liable to
purchaser for any special, indirect,
incidental, or consequential damages or labor
costs of any kind including, but not limited
to, compensation, reimbursement or damages on
account of the loss of present or prospective
profits or for any other reason whatsoever.
Effective –September 1, 2009
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